Refund policy

Qabeelati Return & Exchange Policy

At Qabeelati, we want you to love your purchase! If for any reason you’re not completely satisfied, we offer store credit for returns within 30 days of receiving your order. Please read our return policy below for all the details:

Eligibility for Returns:

  • Return Window: Returns must be made within 30 days from the date you received your order.
  • Condition: Items must be unused, unworn, and in their original condition with all tags attached. We cannot accept returns on items that have been worn, washed, or damaged.
  • Non-Returnable Items: Pop-up items and sale items are final sale and cannot be returned or exchanged under any circumstances.
  • Exclusions: Gift cards are also final sale and cannot be returned or exchanged.

How to Return Your Item:

  1. Contact Us: To initiate a return, please email us at info@qabeelati.com with your order number and the items you wish to return.
  2. Return Authorization: Once we confirm that your return is eligible, we’ll send you a Return Authorization (RA) number along with return instructions.
  3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely.
  4. Processing Time: Once your return is received and inspected, we will process your store credit. Please allow 5-7 business days for your store credit to be issued.

Store Credit:

  • Store Credit Amount: The store credit will be issued for the full value of the returned item(s), minus any applicable shipping fees.
  • Expiration: Store credit is valid for 1 year from the date it is issued and can be used towards any future purchases on our website.

Please Note:

  • No Cash Refunds or Exchanges: We do not offer cash refunds or exchanges for other items. Only store credit will be issued.
  • Pop-Up Items: Items sold at pop-ups are non-returnable and non-exchangeable. These items are not eligible for store credit.
  • Defective or Damaged Items: If your item is defective or damaged during transit, please contact us immediately at info@qabeelati.com so we can resolve the issue promptly.

Final Sale Items:

Certain items, including but not limited to pop-up items, sale items, and gift cards, are non-returnable and non-refundable. These will be clearly marked on the product page.

If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at info@qabeelati.com.

Thank you for shopping with Qabeelati! We’re excited to have you as part of our community.